Refund policy
Return & Refund Policy
At MLX, customer satisfaction is important to us. We aim to provide a clear, fair, and transparent return and refund process.
1. Return Eligibility
We accept return requests within 30 calendar days of the delivery date.
To qualify for a standard return, products must be unused, unopened, in their original packaging, and in resalable condition. Proof of purchase is required.
For hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned for a change of mind. This restriction does not affect your rights regarding defective, damaged, or incorrectly supplied products.
2. How to Request a Return
To start a return, please contact our customer support team at contact@usedrmlx.store.
Please provide your order number, the product you wish to return, and a brief explanation of your request.
Our team will review your request and provide return instructions, including the applicable return address.
Please do not send products back without first contacting us, as returns sent without instructions may be delayed.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@usedrmlx.store.
Include your order number, a description of the issue, and photographs when possible.
After reviewing the issue, we will arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer protection laws.
4. Return Shipping Costs
For standard returns due to a change of mind, customers are responsible for return shipping costs.
If the return is required because we supplied an incorrect, damaged, or defective product, we will cover reasonable return shipping costs or provide another appropriate resolution.
We do not charge a restocking fee.
Original shipping charges are generally non-refundable for change-of-mind returns, unless required by applicable law.
5. Refund Processing
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after approval.
Your payment provider or bank may require additional time to make the funds available.
If you have not received an approved refund after the applicable processing period, please contact us.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before the order has been processed or dispatched.
Once an order has shipped, the return process described above will apply.
7. Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights or remedies provided by applicable law.
8. Contact Us
For questions about returns, refunds, or cancellations, please contact:
MLX Customer Support
Email: contact@usedrmlx.store