Shipping policy

Shipping Policy

Thank you for shopping with MLX. We aim to make the shipping process clear and convenient for every customer.

This Shipping Policy explains our order processing procedures, estimated delivery times, shipping costs, and tracking information.

1. Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During periods of high demand or promotional events, processing may take longer. If a significant delay occurs, we will make reasonable efforts to inform affected customers.

2. Estimated Shipping and Delivery Times

After an order has been processed and dispatched, estimated shipping transit time is generally 5–15 business days, depending on the delivery destination and carrier.

The total estimated delivery time is therefore approximately 6–18 business days from payment confirmation, including order processing and transit.

These time frames are estimates rather than guaranteed delivery dates.

Delivery may be affected by local carrier conditions, customs processing, severe weather, public holidays, or other unforeseen circumstances.

3. Shipping Destinations

We ship to the destinations available for selection during checkout.

Shipping availability may vary depending on the product, destination, and applicable delivery restrictions.

If an address is not supported by our delivery services, the order may not be eligible for shipment.

4. Shipping Costs

Applicable shipping fees are calculated and displayed during checkout before payment is completed.

Shipping charges may vary depending on the destination, order contents, selected shipping method, and available promotions.

Any free shipping offer will be subject to the eligibility conditions displayed at the time of purchase.

No additional shipping fee will be charged by our store without appropriate disclosure or customer authorization.

5. Order Tracking

When tracking information is available, it will be provided through the contact details associated with your order.

Tracking updates may take some time to appear after an order has been dispatched.

If you need assistance checking your order status, please contact our support team.

6. Incorrect or Incomplete Addresses

Please verify your shipping information carefully before placing an order.

If you notice an error, contact us as soon as possible at contact@usedrmlx.store.

We will attempt to update the information before dispatch, but address changes cannot always be guaranteed after processing has begun.

Additional carrier charges resulting from incorrect customer-provided information may apply when permitted by law and disclosed to the customer.

7. Delayed, Missing, or Damaged Packages

If your order is significantly delayed, appears lost, or arrives damaged, please contact our customer support team.

We will review the situation and, when necessary, coordinate with the shipping provider to determine an appropriate resolution.

For damaged deliveries, please retain the packaging and provide photographs when possible.

Any applicable consumer rights concerning non-delivery, defective products, or damaged goods remain protected.

8. International Orders and Customs

International shipments may be subject to customs inspections, import restrictions, duties, or taxes depending on the destination country.

Unless included in the amount collected at checkout, applicable import duties and customs charges may be payable by the recipient, subject to local laws.

Customs processing may also affect the estimated delivery time.

9. Returns and Refunds

For information about returning an order or requesting a refund, please review our Return & Refund Policy.

10. Contact Us

If you have questions about shipping, tracking, or delivery, our support team is available to assist.

MLX Customer Support

Email: contact@usedrmlx.store